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Account & Personal Data Deletion Request

You can request the deletion of your account and all associated personal information (including name, email, phone number, and order history). Please complete the form below with your details, and our team will process your request and remove your data from our records within 30 days, unless there are legal reasons to retain certain information.

Data Deletion Scope

Delete my entire account and login credentials.

Delete my personal shipping information and order history.

Confirmation

I understand that this action is permanent and I will lose access to my order history.

Customer Questions – Everything You Need to Know.

Find answers to common questions about Shop Candles, orders, shipping, and more – all in one place.

How can I contact Shop Candles customer support ?

You can reach our customer support team by email at [email protected] or through the contact form on this page.

What is the expected response time for my inquiry ?

We typically respond to all customer inquiries within 24–48 hours during business days to ensure we assist you as quickly as possible.

Can I ask about my candle order or delivery status ?

Yes, you can contact us with your order number and email address to get updates on your scented candle order and delivery status.

Do you offer multiple ways to contact customer service ?

Yes, you can reach us via email, contact form, or our social media channels for questions about handmade candles, shipping, or product recommendations.